Shipping Policy

At NovaFinds, we work with trusted suppliers to offer safe and reliable delivery worldwide.

Processing Time

All orders are processed within 1–3 business days.

Delivery Time

• South Africa: 7–14 business days 
• International: 6–12 business days

Delivery times may vary due to customs, supplier location, and courier delays.

Tracking Your Order

Once your order ships, you will receive a tracking number by email.

You can track your order directly through our Order Tracking page.

Incorrect Address

If you entered the wrong address, contact us within 2 hours of ordering so we can fix it before shipping.

Lost or Delayed Parcels

If your parcel is delayed or lost, we will contact the courier and assist until your order is delivered or refunded.

Customs Fees

In rare cases, international orders may be charged customs fees. These are not covered by NovaFinds.