Return Policy
At NovaFinds, your satisfaction is our priority. If there is an issue with your order, we’re here to help.
Returns
We accept returns for the following reasons:
✔ Damaged items
✔ Incorrect item received
✔ Faulty product on arrival
To qualify for a return:
- Contact us within 7 days of receiving your item
- The item must be unused and in its original condition
- Proof (photo/video) must be provided
Refunds
Once your return is approved, we will process:
- A replacement OR
- A refund, depending on your preference
Refunds take 3–7 business days to reflect depending on your bank.
Non-returnable items
- Sale items
- Used items
- Items damaged by the customer
Late or missing refunds
If your refund has not shown after 7 business days, contact your bank first — then contact us so we can assist.